I have just revamped my site and am unable to get the form to send me an email.
I have tried both via email server and using custom smtp without success. I don’t remember having this issue before?
I am with Ionos and have spoken with them today, they assure me there is nothing wrong with my DNS settings, however I am wondering if I need to add something?
Hi @Merlin, the most common issue with contact form email delivery is the “From” email address being incorrectly set. Sitely defaults to noreply@example.com, which used to work 10 years ago, but with the tightening spam checking is no longer good in many cases.
A not very well known fact of email on the internet is that 99% of the email is spam, and does not make it to any mailbox (including the spam/junk email folder), it just gets outright deleted. There are dedicated network appliances that do this (Cisco Ironport, Barracuda). If the rating for the email is below a certain threshold it gets accepted to some folder and delivered, including spam if it still doesn’t look great.
Now one way to detect if email is spam that has been increasingly applied across most mail services, and all big mail services (gmail, yahoo, icloud, hotmail), is to check the domain’s SPF record (Sender Policy Framework). The SPF record is attached to the domain, in the DNS, and lists the servers that are allowed to send email for the domain. This record is checked for the sender, so the “from” in the Sitely settings.
The default example.com domain has a restrictive SPF records that states that no server is allowed to send email on behalf of the example.com domain, so logically any email with that from address reaching a recipient email server that checks SPF will be deleted.
If you want too share a screenshot of the send button settings we can take a look.
Yeah I’ll have to look at the domain name, so redacting it there doesn’t help. Please email it to feedback@sitely.app if you don’t want to share here.
Hello duncan,
have the same problem.
I hope that I can finally get some help now.
I have solved my first problem (SSL certificate) by setting up SFP etc. now (thanks Allan).
Unfortunately, my second problem is the email form not working.
Now my urgent question: What exactly should I do (enter) so that it works?
This wasn’t a problem with my old homepage, but unfortunately it was with my new one (www.80salive-band.de). I also set the default setting (example…). What exactly needs to be done now? My web host and email account is “Strato” (strato.de). If I can’t use this email account, I could use my AOL email account in an absolute emergency.
I ask for urgent help! Cause I need the page working and time is running out.
Thank you very much.
Sylvia
What have you tried? A from address with noreply@80salive-band.de
and destination with your email address should work. Otherwise:
- go to mail-tester.com
- get an email address
- set that email address in your to field
- publish your site again
- send a test contact form
- go back to the mail-tester.com page to view the results (and share the page link)
Thank you - it worked