Hello, I tried to add a video to my web design and I got this message. The video file isn’t in a recognized format. I used a .mov file. It’s the most used video file. Any help would be appreciated.
Stu
Hello.
*.mov files are accepted as video.
Did you read the documentation? [Link to documentation]
Please describe the steps how you proceeded.
Mr. F.
Hi @stuwalk7,
Video files are a bit of a mess due to them being container formats (empty boxes, so to speak), where a myriad of encoding formats can be used for video and audio. Additionally, since most video players play any format, the file extension is mostly ignored and has become irrelevant.
Sparkle is filtering the video format type based on what most browsers accept, and today that is h.264 encoded video and mp3 audio, in an mpeg4 container.
So one option is to configure your video editor to output that, and the other is to use a tool to re-encode video in the correct format (transcoder).
One such tool is handbrake.fr, a free tool that does a great job and by default outputs web-compatible video. Be sure to check handbrake’s “web optimized” checkbox (not enabled by default), which makes the video begin streaming faster.
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No need to use another App. You already have the best options on your Mac.
Right click (two finger tap on trackpad) on the video file. Go to the bottom of the menu that opens and select Encode Selected Video Files. Choose the H.264 option with the the corresponding aspect ratio you want.
Another option is to double-click on the video. Quicktime App will open. Select Export As. Select the aspect ratio you want and an H.264 file will be created.
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I was SO happy, when I found your reply to this post, and I was excited to try out this simple trick, to make my video’s recognisable by Spritely. Sadly, neither of the two options you suggest, worked. I have tried every way I can, and ALL the video’s I’ve tried to include in a Spritely website, have produced the exact same message as the OP. I have double and triple checked, to make sure that every one, is in the H.264 coding, before uploading to the server. Any other suggestions as to what is wrong with Spritely?
I know this is an old post, but I can’t find the way to add a new post, and I also got to thinking that, although it’s an old post, it’s not an old problem (since it’s still doing it). But I’ve discovered another twist in the tale, since, even though I have converted all my videos into H.264 format, they are still not recognised by Sitely - that is, if I try to run them via a network location, rather than upload them through Sitely. If I try to embed the video in my web page, using ‘from disk’, it recognises it as the right format. The problem with doing it this way, is that it take AGES to upload the file (which is not a problem in itself), but then, when an alteration is done to the pages, Sitely (as we all now know) uploads everything again. With quite a few large videos on the site, this is an unbearable waste of time, whereas, the html page (with just a link to the video on the server) uploads in a few seconds. So the big question is - why is Sitely saying that a network file, with the exact same format as the one on my local drive, is in the wrong format?
Any help would be much appreciated.
ps. I forgot to mention, that I tried to trick the system, by linking my video box, to an mp4 video that Sitely had already uploaded, and it produced the same error - wrong format.